Frozen Waterfall

This year’s winter has not only caused a waterfall to freeze on the gutter of a neighboring building, it has frozen my voice in writing.

Frozen Waterfall Clinging to a Gutter

I am hopeful for a big thaw so I can ride my bike and play some tennis. During my hibernation, I have encountered some impressive customer service.

ZZZZZip!

This morning, after three years of holding onto a long jacket with zipping challenges, I took it back to LL Bean. The associate took the jacket and said, “Let me teach you how to zip this jacket.” 

Oh boy. could he more condescending?  Actually, he was being helpful and I watched in delight as the zipper went up the jacket with ease.  “Let me try!!”  The zipper was fine, it was “operator error”.   Embarrassing, yes. But it’s more mortifying to not be able to zip my jacket when I am trying to leave some place in public!

LL Bean does receive complaints about their zippers. My guess is that many of those zippers are a double zipper like mine and perhaps there are frustrated users who just need to be properly taught how to zip the jacket.  Something I thought I had learned when I was five… I was wrong!

I left wearing